OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
285 ratings and 204 comments received in the last 90 days.
27 April 2026
Excellent Customer service
26 April 2026
Great service from Adam
23 April 2026
Great service from Jack
22 April 2026
Service from Zak was great he couldn't have done any more...
21 April 2026
The Sales executive Adam Batley was friendly and very professional. No pressure selling and good communication skills. He was informative and knowledgeable about the subject and kept me updated, Adam made the whole experience exciting and pleasurable
19 April 2026
The whole process has been a knightmare and still has not been resolved, i did try to list the points but it is impossible with only 250 characters.
17 April 2026
Fantastic sales man, John Ledwold who really helped with the whole process, kept in touch throughout and made sure the handover day went smoothly.. all round an amazing service - I will definitely be returning to BMW Sandal for my next car
03 April 2026
Great service. Kept me up to date on the process. Regular check ins. And made sure I was completely happy with everything.Paul and Masie were brilliant
03 April 2026
Great service and listened to what I needed in a car .. With particular Thanks to Jack Oakley
02 April 2026
Everyone involved was professional, friendly and efficient. Thank you to Jack for finding me the right vehicle, Maisie for showing me how to go on with it and Rob for the financial side. Well done team! A seamless purchase and happy customer!
31 March 2026
From start to collection we had excellent communication and was very well looked after by Ashley Baldry
26 March 2026
Very professional approach.
26 March 2026
Always an easy process with Sandal Wakefield. Ashley and the rest of the team take time to explain and answer any questions at handover and beyond
24 March 2026
I continue to receive an excellent service from John Ledwold
20 March 2026
Everything about the purchase of the new car was so easy. John Ledwold was excellent, explained everything to me and made sure that the car was the right price and fit for what I was looking for. He kept me up to date and answered any questions I had
13 March 2026
Professional and friendly
13 March 2026
We live 20 mins max from BMW Sheffield, despite being disabled and unable to travel distances we have made the effort to attend Sandals Wakefield because the staff are exceptional, especially Ashley Baldry, he's incredibly knowledgeable & patient.
11 March 2026
Pleasant and simple. Great service from a professional relaxed team. Thank you.
10 March 2026
Jack Oakley was the sales man that sold me the car and answered my questions. He very responsive coming back to my questions and kept me informed through out the purchase process. I would not hesitate to deal with him again for future purchases.
07 March 2026
First class service from reception to sale could not fault.
06 March 2026
I received the usual brilliant service from John Ledword assisted by Charlotte
05 March 2026
From start to finish BMW Wakefield have been excellent. I was kept updated at all times . Special thanks to Ashley Baldry the sales consultant. First class .
04 March 2026
Ashley Who helps us allways excellent experience with him He is so knowledgeable Makes our time with him So easy and straightforward
01 March 2026
Fantastic customer service. Friendly and knowledgeable.
24 February 2026
This is the 2nd time we have dealt with Sandal, and much like the first they were exemplary. From our initial enquiry and conversation with Paul, through the afternoon on site choosing and ordering our car, to the day of collection. First class.
17 February 2026
Incredible service from paul and rob! Really made my new car sale special
17 February 2026
Maisie went above and beyond taking me to see the car where it was and being patient with my questions.
16 February 2026
I was 100 % happy with the service I received at BMW wakefield Paul has been at BMW for 20 years and it really showed the ultimate professional, but friendly knowledgeable and approachable
15 February 2026
Ashley is top professional in his work
12 February 2026
Haris and Jack were both really helpful. I couldn't have asked for a better experience when buying my new car, thank you!
10 February 2026
Ashley and Stephen knew exactly what we were wanting. There was no pressure. But overall, there was trust between us all.
09 February 2026
Helped us to find the right car for us & our situation (thank you to Jack who kept coming up with different options for us) & no question went unanswered.
28 April 2026
Things went very smoothly with no problem
28 April 2026
From start to finish, the whole process was very easy. I was kept informed of the work being done and any extra work that will need doing in the near future.
27 April 2026
Warm welcome, friendly and knowledgeable staff
26 April 2026
Easy to arrange and bmw did my jobs efficiently
25 April 2026
Nice people, nice ecperience.
23 April 2026
Spoke with Sharon who was very informative of the plan and enabled me to drop my car off the evening before due to work commitments. I was informed regularly on updates and in advance when my car was ready for collection.
22 April 2026
I've been using Sandall for a number of years. Staff are friendly and work is good
22 April 2026
Excellent service
21 April 2026
Excellent service sandal bmw really look after you
21 April 2026
Professional Service, call out to Sharon.
21 April 2026
Everything was done as promised and on time
21 April 2026
Quick service
20 April 2026
Polite and very courteous staff. Reception staff were very friendly.
20 April 2026
Excellent first contact with Amanda on reception- pleasant smile. Hannah from Service listened to my issue then called me when job had been done and took the time to explain what had been done and even went out in the rain with me to show me where my
20 April 2026
No issues, car all good and work carried out within 3 hrs for major service.
20 April 2026
Excellent service as usual
19 April 2026
Fast and very polite and professional service
19 April 2026
Very efficient the brake service and MOT was done quickly and professionally
16 April 2026
The speed and quality of service has always been top notch.
16 April 2026
Always professional
14 April 2026
Regrettably not a positive experience. The only staff members who came out with any credit and met expected standards were the reception staff who were welcoming, friendly and empathetic, traits that I felt were lacking by the service advisor.
14 April 2026
Booked in for day, received courtsey car. The problem with was sorted in a day. Returned washed and cleaned.
13 April 2026
My Car came in for MOT, and a service I told them that it needed looking at as engine light has just come on due to battery issue, needed checking out before doing the MOT, they just MOT AND FAILED IT!
13 April 2026
As expected
13 April 2026
The customer service is always 100% - and especially Sharon, who went that extra mile to help, not only with the service but also setting up the BMW App on my phone - lovely lady and a credit to the company.
13 April 2026
Top professional and friendly efficient service
12 April 2026
Everything conducted quickly and professionally
09 April 2026
I don't normally like to give bad reviews tbh, i just don't go back, but the service here was so poor, i'll make an exception, i don't want anything in return. I just don't want to come back to this branch ever for my car.
08 April 2026
Always more than satisfied
08 April 2026
Very smooth process from dropping off to picking up
07 April 2026
The service received, the professionalism of the staff involved in being updated of all works and time carried out .
06 April 2026
Very efficient service. Daniel was excellent
05 April 2026
Fantastic service as normal
04 April 2026
Very satisfied with servicr
04 April 2026
Clarity and transparency. Kept me informed and completed the service in good time
04 April 2026
I requested for the MOT and Service to be completed by lunchtime because of a last minute work commitment, and it was ready before lunchtime as requested.
04 April 2026
Third time my car has been to dealership, nothing fixed. Needs to come in again! Courtesy cars now cost £30 a day. I don't think anyone will actually take a courtesy car. I'm certainly not paying that, taxis are cheaper!
04 April 2026
no pro active management of the customer, not ringing back, not listening, suggesting (indirectly) lying.
04 April 2026
Based on initial visit the car was additional gucen a health check. Sandal looked into other areas I had issues with - all within the scope of the visit. One slight niggle I had was the mud and dirt on the black plastic sills and other areas.
03 April 2026
I booked the car in a week and a half for the reoccurring fault Dropped the car in 9.15 am and returned at 2.30 pm only to be told that no work would be carried out that day & I would need to book another full day to have the water leak looked at !
03 April 2026
Everything went to plan. Smooth and helpful.
02 April 2026
everything went perfectly, even got a lift home. Car was washed and cleaned when I collected it.
02 April 2026
Easy drop off and collection. Fully informed on work done.
01 April 2026
I was informed late in the day regarding a tyre issue which has meant I have to return back to the garage at a later date. The follow up support has been great but with more notice my tyre issues could have been resolved on the day.
01 April 2026
Services as expected
01 April 2026
Seamless service
01 April 2026
Work done as expected.
31 March 2026
Extremely professional kept me updated and took great care of my car felt welcome from the friendly staff on reception who took care of me and care from the service staff when I picked my car up
31 March 2026
Always good service
31 March 2026
Very efficient customer service. Everything very easy to navigate. Managed to speak to someone very quickly when arranged service.
30 March 2026
The two ladies at reception who have been there for quite some time are always very friendly and helpful. The waiting area is very comfortable clean and convenient. Also I have used the services of Sandal BMW many times and never had any issues
30 March 2026
The service provided was excellent; previous issues encountered during prior visits were successfully resolved on this occasion.
29 March 2026
?
29 March 2026
Reception staff were very prompt and helpful when dropping my vehicle off. The analysis video of my health check was great help.
25 March 2026
Polite and helpful service. Comfortable waiting area and all done on time.
25 March 2026
The service was smooth and efficient to pick the car up and delivered the car. I was very taken back with the service video that was sent to me which was very good to see and understand what kind of service was carried out on my vehicle.
25 March 2026
Dealt with the recall quickly, effectively and left the car clean and tidy
24 March 2026
I had asked during the pre service, and also to the service advisor for them to check my tyre pressures as they were all over the place, I was assured this would be done, it wasn't. After a call, I would hear back..I didn't !!
24 March 2026
Dan was really helpful. An excellent asset for Sandal Wakefield
24 March 2026
Service wall but when it was booked the man said it was a 2 hour appointment so my car would definitely be ready for 10.30 as took in for 8.15, it wasn't, had to chase it up and still water on windows as not had time to dry off.
24 March 2026
Poor service, inconsistent prices to what is shown on the App to what the Wakefield was charging. Kept car for 3 days with limited communication.
24 March 2026
No nonsense service with great communication
23 March 2026
Punctual and informed me every step of the way
23 March 2026
Same issues were still there
23 March 2026
Once again let down by this dealership. Failed MOT due to tyres and booked in 3 days later for tyres to be replaced and retest. Told it was a 2 hour waiting appointment took over 3 hours and I missed an hospital appointment as a result
23 March 2026
Overall an excellent dealership, but have waited months for contact relating to a previous visit. Spoke to same person in a follow up call relating to my visit, mentioned again, but still no call
23 March 2026
great service from start to finish
22 March 2026
Friendly knowledge staff, car ready when you said it would be.
22 March 2026
No problems or issues with service given and was booked in quickly. Reception are always helpful and polite.
21 March 2026
I have had better experiences at Sandal BMW. Despite having my car all day, I still had to wait when I went to collect it at 5pm. Also, a courtesy car was unavailable for my use, so I had to rely on lifts from family to get me from & to Wakefield.
21 March 2026
Excellent all round.
21 March 2026
Brilliant, as always
19 March 2026
Delay in resolution as Tracker card wasn't with my key.
19 March 2026
Still have the problem had to re book the car back in
18 March 2026
I arranged for warranty work carrying out on my car which aligned with a service, they totally forgot about the warranty work and asked me to rebook. I was let to drive away after receiving a report that my tyres were 'on the cord'. This is a lie.
18 March 2026
Did the work, explained everything,
18 March 2026
I have used sandle now for a number of years and have always been given a good reception and service.
18 March 2026
De-stressed a stressful situation thank you
18 March 2026
Happy with service.Friendly staff.However car was not washed properly. Swirl marks and dirt on the rims. They did not wash roof which I asked for so that's good. But car was not clean or vacuumed properly. There was tissues still left behind on floor
17 March 2026
Very efficient
17 March 2026
The guys could not have helped us more!
17 March 2026
I had spoken to a staff member on the phone prior to coming in, and on the day when I came in, I thought I had to explain the situation again but Hannah knew what was happening before I even said anything, it makes me feel I wasn't dismissed.
17 March 2026
No the best experience. Disappointing as I was called at 4:55 to state my car was ready, but had to collect before 5:30pm which was stressful during rush hour. The car wasn't cleaned and hoovered, and lastly, the car had less than 50miles on charge
17 March 2026
Ease of booking appointment, right through to pickup of vehicle was seamless.
17 March 2026
The man from parts that dealt with me was really good, a total contrast from the experience I had last time when I returned my car for a recall.
16 March 2026
Very disappointed by the interaction with the garage. The vehicle was with them from Friday to Friday with virtually no update. I called several times and was informed no one was available but would receive a call back but this did not happen.
16 March 2026
Very helpful staff
16 March 2026
Still waiting for contact regarding OS mirror still faulty, being over 2 weeks now.
13 March 2026
I was kept informed throughout on the work that needed to be done to my car.
13 March 2026
The service was very good overall. However, it would have been nice to have a bit more personal interaction when I arrived. Regarding the issue I experienced, it would have been helpful if someone had offered advice,
13 March 2026
Washed and ready in the allotted time
11 March 2026
I was kept informed of what was happening throughout the process
11 March 2026
Excellent service throughout and Sharon kept me informed with how thing were progressing.
10 March 2026
The service was great
10 March 2026
The mechanic I spoke to, Jake (I think) was brilliant, great customer service , explaining what had been checked throughout the time it was there and the findings . He explained the next steps and the cost. excellent
09 March 2026
Prompt, excellent service.
09 March 2026
Very polite, friendly and helpful. Kept me informed and completed on time.
08 March 2026
Welcoming reception staff who checked in my car and checked my mobile number. Asked if I would like a complementary inside clean. I did and it was excellent. Really great service. Recall check on drivers bag completed and received text .
08 March 2026
Efficiency is the key word, from ordering through parts dept to getting the faulty wheel replaced by workshop
07 March 2026
Why offer a car valuation service then not do it or tell me I have to sell or part x with you bit stupid
07 March 2026
Excellent customer services
07 March 2026
Taken 30 mins just to receive my car key.
07 March 2026
I was asked by reception staff when I dropped the car off if I would like it washing and vacuuming. I said I would but this was not done by Sandal. This has happened to me before with a previous vehicle.
07 March 2026
Everything went as expected and was kept informed throughout
07 March 2026
Everything went as expected
04 March 2026
I got a safety recall in earky November. Had my December appt cancelled for the repair at the last minute. I e mailed in early feb and got no reply. I rang a week later and was told i was on a waiting list of over 120 people and would have to wait.
04 March 2026
Transparent about cost upfront, quick turnaround and all very friendly and helpful
04 March 2026
Sales team are brilliant Ryan and Micheal a pleasure to deal with from start to finish
03 March 2026
Car came back on time, cleaned and all work completed successfully
03 March 2026
Very helpful staff, starting with Reception.
02 March 2026
Everything was to satisfaction, welcoming staff and speedy repair giving my car back same day
02 March 2026
I would have given five stars if it was not for the continued wait on the phone, every time I try to book my car in; Stratstone are 100% better, further you never have courtesy cars. You were however Efficient & friendly from drop off.
01 March 2026
I collected my car after service on 19 feb but it had a drivetrain fault light on. I checked that it had a connector which was not plug in well. I did it and reseted it . It look ok however the fault come again on 1 Mar. Have repair unwell?
01 March 2026
Recovered by the AA to Sandal BMW on a Monday. They checked the damage to the wheel etc after pot hole incident and the only damage related to the tyre. New tyre fitted - acceptable price - car returned to me at an acceptable time on the Thursday.
01 March 2026
On time, all work done and perfect wash and vac
27 February 2026
I am extremely disappointed. A 6-year-old BMW should not have a corroded sunroof pipe causing leaks. This is not wear and tear. The goodwill decline feels unfair and inconsistent with BMW's reputation for quality and customer care.
26 February 2026
So pleased with the service everything was perfect, and we were kept up to date so thank you BMW Wakefield.
26 February 2026
MOT was carried out diligently and put air in my tyre that was slightly low, along with awash and hoover, very happy customer
26 February 2026
Great service throughout
26 February 2026
I checked in online then still had to do this again at reception, we arrived to drop off at 8.30 but weren't contacted until after 3pm to say that extra work needed doing that couldn't be completed until Monday, cont on next box
25 February 2026
Efficient service from BMW Sandal from booking to completion
24 February 2026
Exceptional service, checking was easy online and seamless at the depot.
24 February 2026
Everything from initial phone call to car pick up was easy and perfect
24 February 2026
Staff kind very helpful
24 February 2026
Oil filter incorrectly fitted caused car to have low oil pressure on way home from garage. Had to be recovered by AA ( after a 2 hour wait ) on a busy freezing cold / rainy evening. Still paid full service charge, no offer of compensation.
23 February 2026
excellent service
21 February 2026
One of the problems with my vehicle was not resolved. This is despite my efforts to explain and demonstrate the issue, explain what had already been done/tried and leaving the vehicle with Sandal for 1 week.
21 February 2026
Staff were very good but booked work was not completed as required part had not been received by dealership
21 February 2026
Jake Richard's was amazing. He kept us up to date when our car was in for warranty work. He was professional, proactive and attentive. Always checked we was ok and nothing was too much trouble.
21 February 2026
Sandall Wakefield doesn't need to improve , just keep doing what you are doing and don't drop any service levels or account manager interaction as it's perfect .. Best BMW dealership in the UK
20 February 2026
Once the centre agreed to do the work, they acted in a good professional manner
18 February 2026
Everything was expected.
18 February 2026
2 appointments made and cancelled at the last minute. Final appointment sent by text and email at 6:30 pm to attend next day. No call. Showroom closed at that time so no chance of discussing poor process. Colleague at centre blamed computer as per.
18 February 2026
The actual people I dealt with were polite and friendly. The waiting area and complementary drinks were very pleasant. I pre-purchased a bottle of oil but the staff forgot to give it to me therefore returned to site to collect.
18 February 2026
Everytime i Contacred bmw to be told my call would be returned it wasnt and im still waiting to hear back about the damage caused to my vehicle whilst there
17 February 2026
Everything went according to plan.
17 February 2026
Because when ever I book my car in for what ever reason,it always very good service.
17 February 2026
The visit was due to a recovery from roadside assistance so the rating is more over the service received from all parties involved
17 February 2026
Friendly and competent staff. Work carried out on time to high standard.
17 February 2026
Good experience. Staff appear to be sensitive to customer expectations.
17 February 2026
Very helpful and polite and sorted early morning transport home for me
16 February 2026
Customer service excellent as usual. All questions answered satisfactorily, Fully itemised, priced invoice for job explained clearly. Quickly sorted extra work required removing wheelchair hoist bracket. Reassurance of BMW mechanic and parts.
16 February 2026
Excellent service as usual.
16 February 2026
First class service as always
15 February 2026
Overall we are pleased, however the dashboard information display image (car on a ramp) still shows the car is due for a service
15 February 2026
Only there for MOT but everything was carried out in a timely manner
15 February 2026
All straight forwards
15 February 2026
Possibly some misunderstanding but felt like support was lacking.
15 February 2026
The staff are always friendly and welcoming, everything went straight forward from start to finish.
15 February 2026
Staff communicated well, could have been notified earlier of MOT fail as I had already booked a taxi to come and pick up the car. Otherwise, good service, price was premium as expected at main dealer but not ridiculous.
15 February 2026
I've always used the collection service.. as always 100% very pleased..
14 February 2026
Nobody appeared to communicate across departments, BMW Roadside Assistance allegedly never contacted Sandal BMW Wakefield, when Sandal became aware after I arrived, too late, keys in an envelope sort travel yourself as we are closing in a hour.
14 February 2026
A persistent check engine warning light was left undiagnosed. The service technician suggested replacing wire harness but without demonstrating root cause. A wiring harness replacement should be evidence-based, a confirmed diagnosis, and last resort.
13 February 2026
All went well. On time, easy booking etc
12 February 2026
Problem fixed same day
12 February 2026
Video say health check washers and wipers checked and topped up with water which is ok as I filled it the day before invoice has charged me for 2 screen wash? Why how if already filled
12 February 2026
Booking was made in November 25 for a February 26 appointment with the view to having both service and a recall done at the same time, long lead time gave time to get part for recall. Day of appointment recall didn't happen.
11 February 2026
Excellent customer service All the staff were very friendly and professiona;
11 February 2026
All staff polite, and helpful.
11 February 2026
Good customer service
10 February 2026
Always good service
10 February 2026
From start to finish the staff were always polite and friendly
10 February 2026
Appalling service. No video or photos of work to be done until asked to provide. Terrible at dealing with our insurers Aviva and keeping us informed.
10 February 2026
Because I was completely satisfied
10 February 2026
Polite professional service from reception staff and hand over staff
10 February 2026
Everything went well
09 February 2026
Lovely welcoming staff on the reception desk at sandal Wakefield, The whole showroom is spotless and car's perfectly presented, Love the way you provide a video of checks being carried out on my vehicle and also advise on further action required.
08 February 2026
Attended site for a recall, waited in the business area and Sharon went out of her way to make sure I was well taken care of, to the point of bringing me a laptop charger to use as I had forgotten mine
08 February 2026
Very friendly, helpful
08 February 2026
Everything was straight forward from staring to leaving
07 February 2026
Install is brilliant, but I was misled by a service department man who said if the car was not there by 8 it may not get done in a day. I got a call at 2:20 to say it was ready. I do NOT like being lied to. I had to drop off on Sunday to comply.
FIND Sandal Wakefield BMW
Address
- Dewsbury Road, Wakefield, West Yorkshire, WF2 9BE
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 01924 433500
Wakefield as well as surrounding areas including Barnsley, Dewsbury, Batley and Pontefract
Address
- Dewsbury Road, Wakefield, West Yorkshire, WF2 9BE
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 14:00
- Sun:Closed
Phone
- 01924 433500
Wakefield as well as surrounding areas including Barnsley, Dewsbury, Batley and Pontefract
Address
- Dewsbury Road, Dewsbury Road, Wakefield, West Yorkshire, WF2 9BE
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01924 433500
Wakefield as well as surrounding areas including Barnsley, Dewsbury, Batley and Pontefract
Address
- Thornes Lane. Wakefield, West Yorkshire, WF2 7RB
Opening Hours
- Mon–Fri:09:00 - 17:00
- Sat:09:00 - 12:00
- Sun:Closed
Phone
- 01924 333200
Wakefield as well as surrounding areas including Barnsley, Dewsbury, Batley and Pontefract
28 April 2026
Jack the salesman was from our initial conversation extremely helpful and knowledgeable and listened to our needs.