OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
477 ratings and 335 comments received in the last 90 days.
04 November 2026
Great experience, no pressure sales, I dealt with Jack, Harry and Rob at Sandal Wakefield who couldn't do enough for ne
04 November 2026
Every thing went very smoothly from beginning to end. As always, everyone is very professional, courteous and polite, taking time to take you through everything carefully. Superb.
04 November 2026
For the help and attention given by Jack and all the staff I came in contact with during the purchase
03 November 2026
We were extremely impressed with the customer service we received from Alex. He was professional, knowledgeable and personable making the whole experience most enjoyable. He is a great ambassador for BMW.
01 November 2026
It was a pleasure dealing with Jack and Harry. Your reception staff are also very helpful and pleasant.
29 October 2026
Salesman polite and answered all questions put to him
28 October 2026
Would have been 5 but the car had the wrong number plate on when I came to pick it up. All other aspects were good.
27 October 2026
Excellent service as always
23 October 2026
Gave me everything I asked for and friendly professional handover from Jack at Sandals Wakefield.
20 October 2026
Ryan was great and answered any questions or queries I had!
20 October 2026
Ryan the sales executive was helpful in the choosing of my new car and kept me updated throughout the delivery process
15 October 2026
Professional and courteous service from BMW, Jack was great in helping me find the car and price I wanted, he was very easy to communicate with while waiting for the car and responded quickly to any queries I had. Overall very satisfied.
15 October 2026
Fanatics service all round from Adam and Haris on both cars bought this last month.
14 October 2026
Overall the service provided to me throughout the entire purchase process has been exceptional. A special shout out to John Ledwould at Sandal BMW (Wakefield), I have purchased a number of cars from John and his customer support is second to none
13 October 2026
After a few attempt with trying to purchase this vehicle ashley and haris finally were able to make are dream are reality with finally being able to bring the home
12 October 2026
Very knowlagable about the car
11 October 2026
Excellent service and a five star experience by Haris & Charlotte at Sandals Wakefield! We will be going back to get another M car for sure !!!
07 October 2026
Completely satisfied with the sale's team at Sandal Motors. John Ledwold was great, giving me all the options on buying the car.
06 October 2026
I would like to thank Paul in sales who managed to get me a good trim on car with good manageable payments and harry also with work and knowledge.
04 October 2026
Proactive from start to finish - a seamless and quality experience from a team who I would highly recommend. The car is amazing too - a real step up on our 4-year old X3.
03 October 2026
Good communication through the process and handover
30 September 2026
Brilliant service as always, Nothing was too much trouble and All the staff at sandals BMW were brilliant. Ashley the salesman had all the time in the world for us explaining and answering any questions we had as it was our first fully electric car.
29 September 2026
John and Haris from Sandal knows how to handle a customer patiently after understanding their needs.
29 September 2026
All very straight forward and kept up to date on delivery times etc frequently
29 September 2026
This is the 3rd car I have had from Jack at Sandal BMW in Wakefield in the past year. His customer service is second to none. His knowledge of the BMW range makes it very easy when buying a car.
29 September 2026
Finalising the deal was excellent and delivery actually happened more quickly than expected. The technical handover by Harry was comprehensive drawing out the new features of the car.
27 September 2026
I had an excellent experience purchasing my new car. From the moment I walked into the dealership, the whole process was professional, friendly, and completely hassle-free.
27 September 2026
Alex was fantastic throughout the process, keeping me up to date with progress and showing great awareness of our needs. His attention to detail is excellent. Just the lack of the option of a weekend handover makes this 4 rather than 5 stars.
26 September 2026
The experience was excellent from the beginning of my enquiry right through to delivery of my new car. The salesman, John Ledwold, was spot on in knowledge, approach and attitude. I bought my last car through John.
25 September 2026
could not fault the service
25 September 2026
Great service and very informative. Happy to answer questions and quick responses to emails.
24 September 2026
the staff were very knogable and friendly
24 September 2026
This is my 8th new BMW and the best experience so far. 10/10 service from John and Haris.
24 September 2026
Excellent service from Alex in sales.. knowledgeable,patient , not at all pushy a pleasure to deal with him and an asset to the team at Sandal. A mention also for Masie who made handover a pleasant and informative experience.
22 September 2026
Professionally presented with sales information by Jack and the explanation of the car facilities by Harry
22 September 2026
Great support from your colleagues such as Jack who explained things clearly and helped me to make a dexision.
21 September 2026
Ryan made it all so simple which is what I like and having worked with Ryan for years he understands that and delivers every time
20 September 2026
I always receive a brilliant service from John Ledwold. On this occasion I also received an excellent service from Haris Assad.
20 September 2026
Paul our sales person was very helpful and friendly. We really couldn't have asked for more out of him. From the moment we walked through the door he greeted us with friendliness and help us with all our question.
18 September 2026
Excellent service from John Ledwold. Couldn't fault it.
18 September 2026
Zak provided excellent service throughout. Would highly recommend him.
15 September 2026
I had a deposit down on a one series since June and decided to wait for a new one in September. Throughout that time I had lots of communication with Paul and Rob. Both were extremely helpful and supportive in that process.
10 September 2026
satisfied with the sales process and almost everything except the set up and demonstration of parking assistant pro. It seems there is not enough awareness in the teams of what this does and how to demonstrate it properly.
10 September 2026
As always my preferred choice of dealership
08 September 2026
Very knowledgable staff
08 September 2026
Ashley was great! His customer service was exceptional
08 September 2026
Efficient and friendly service throughout process. I was kept up to date at every stage and given full explanation of product, add-ons and timings, so felt included and supported.
04 September 2026
All the staff are brilliant from reception to the hand over of the vehicle. Ashley was very thoughtful moving my own car round the back as i was very sad to leave it. Maisie was fantastic going through all the details and the sincing of our phones
04 September 2026
Jack Oakley wonderful and very charming
04 September 2026
The whole process was made easy to navigate through by all the members of staff we encountered, Ryan the sales executive, Michael the finance guy and Stephen the finance manager. All a good reflection of the Brand and the dealership.
04 September 2026
Very good service. They went the the extra mile to ensure I got what I wanted
04 September 2026
Excellent service throughout making for a very pleasant experience.
04 September 2026
The service was excellent
27 August 2026
The sales person jack was very professional, friendly and a created to the BMW brand ...after a bad experience with Harrogate BMW after purchasing 3 cars in 4 years Jack changed my view again to buy a 4th BMW ...
18 August 2026
Excellent advice , great salesman not pushy , attention to every detail. Totally satisfied.
08 November 2026
5 star for the reception, the service as always but .. I realise the car wash and vacuum are complimentary but the wheels weren't washed nor the interior vacuumed. A bit disappointed as the standard is usually always the best.
08 November 2026
Courteous and thorough
07 November 2026
Booked car first MOT and service which was due in 1500 miles. Was told cannot do service as was not flagging as orange - and not possible under service inclusive even though doesn't expire until Nov 2027. However if I paid I could have it serviced!
07 November 2026
Simple and effective process from start to finish very helpful and had the car done before the frame time Lovely members of staff especially the yard man who sorted me a car parking space out and the two lovely ladies on reception very helpful
07 November 2026
Great service - very efficient. Just one outstanding issue - the mechanics did not reset the computer to confirm the service has taken place. I keep getting a reminder it is out of date when it isn't. Please can you fix this for me.
07 November 2026
Polite staff , outstanding service ,
05 November 2026
Always a very gd service always on time n full work taken place with no problems at all
05 November 2026
Staff were very friendly and helpful and explained the details of the work undertaken.
05 November 2026
From reception greeting, service manager key hand over, speaking to new car executive, refreshment, to being briefed on completed car service and reasonable time departure, the bmw sandal dealership were great. Thank you.
04 November 2026
The wait time was a bit longer to the time schedule I was given.
04 November 2026
Jaz kept me posted and as to loan car issue she dealt with it promptly and waiting to hear back with some sort of resolution regarding our concerns with loan car from service manager.
04 November 2026
Because I was returning a recently purchased car that had faults picked up on the day of purchase at my expense.
03 November 2026
Excellent service on time with friendly service representative.
03 November 2026
BMW Sandal have always been excellent. I trust the service and will continue to travel further than my local dealer for their professionalism.
03 November 2026
Easy to check in and kept informed
03 November 2026
Very good service" alll the time.
02 November 2026
Work was not complete and my car was not valued like it usually is .'
02 November 2026
Recall, fast service,
02 November 2026
All on time , all done what I needed , no fuss
02 November 2026
Good service, kept up to date.
02 November 2026
Lovely people who make me feel welcome enjoy having a coffee a biscuit while I wait for my car which was finished on time. Everything explained by the technician.
02 November 2026
Friendly easy to use.
01 November 2026
I went smooth and clean all the way through and always informed
01 November 2026
Staff very pleasant and returned the car ahead of planned time.
01 November 2026
Good communication able to resolve issues well
01 November 2026
It was a waiting appointment and the car was received and completed on time
01 November 2026
Great Service, sensible price
01 November 2026
Been going there 20 years.. Good service..xx..
01 November 2026
No issues, good communication
28 October 2026
Unfortunately I had to be collected from dealership as the garage we're looking and additional £30 for insurance for a courtesy car.i was never given a time frame for the service only a day.
28 October 2026
Good service, good communication
28 October 2026
Efficient and courteous
28 October 2026
The service took longer than expected but I was offered a discount on the service charge which I was totally happy with.
27 October 2026
My car was in Sandal for over 6 weeks waiting for a part from Germany. I understand that was not any fault of Sandal but I was not informed either of why or of what progress was being made. it was 6 weeks before I was loaned a car.
27 October 2026
Very well organised with the Business area so I could work while waiting.
27 October 2026
Brilliant service as always
27 October 2026
Good service
27 October 2026
Easy booking, great friendly service from the team
27 October 2026
Sharon in the service department was alone the ball with good communication
27 October 2026
Reception was welcoming, and the service representative provided updates regularly.
27 October 2026
Easy to arrange carried out to my satisfaction
27 October 2026
Seamless, easy experience throughout
26 October 2026
Jaz was very helpful and ensured my car service was completed on time
26 October 2026
Good communication and great customer service.
26 October 2026
Helpful and kept informed of what was happening and very polite.
26 October 2026
Spotless cafe which was nice and peaceful to sit and complete work whilst waiting with ample plugs to charge devices etc. Warm welcome provided and Jake provided a warm close, clearly and concisely explaining what had been done etc.
26 October 2026
Speedy service, and very efficient staff especially Sharon.
25 October 2026
No problems
25 October 2026
Sandal we able to complete my safety recall work in a 2 hour timeslot while I made good use of the business lounge.They provided me with a full vehicle check too. The service advisor Sharon was very helpful throughout my visit
25 October 2026
Great communication / explanation and shown how to use the app
24 October 2026
Ready when promised. Cheaper than original quote.
24 October 2026
The people at Sandal Wakefield are always welcoming and professional and complete the work on schedule.
24 October 2026
One of the parts was sent wrong so have had to re book
23 October 2026
The staff on reception were very helpful and professional, nothing was too much trouble. The problem was dealt with by the service team who updated regularly
22 October 2026
The staff and overall service was excellent
22 October 2026
Very excellent customer service. Ladies at the help desk are very helpful and friendly
22 October 2026
The service is always top rated
22 October 2026
Great service
22 October 2026
Everyone is always pleasant work carried out on time, and a great bonus you can always get a decent cuppa which is always appreciated by us oldies
22 October 2026
Satisfied
22 October 2026
Very courteous staff and excellent all round quality service
22 October 2026
Good Service
22 October 2026
Negative - Problem wasn't solved (noise still happening) - Wasn't told my car was ready (had to call at 5pm) - No dust cap re-fitted to the wheel where the tyre was repaired - Pricing very unclear and confusing Positive - Easy to make appointment
22 October 2026
Did what was expected in good time and with friendly helpful staff
22 October 2026
Your people listen,very polite & professional towards customers.
21 October 2026
Wait appointment. Lovely environment to work from. Helpful staff and do ehat they say they'll do.
20 October 2026
very professional and easy to deal with
20 October 2026
Work carried out efficiently. Representative Sharon was very helpful with the BMW app
19 October 2026
Always efficient and very pleasant to deal with .
19 October 2026
Seen on time and completed in stated time.
19 October 2026
Polite staff. great vehicle inspection reports and advice
18 October 2026
Everyone I dealt with was proffesional, polite and helpful. Even though I can service my BMW cheaper independently, I choose Sandal BMW wakefield for the customer service experience.
18 October 2026
Terrible service Told the parts were available for the changes. Stayed waiting for hours only to be told we thought we told you that one part is not available till 3. No apology on their part of that omission. Charge a premium cost for poor service
18 October 2026
The whole process was professional and easy
18 October 2026
Sorted service and recall in one go no hassle just got on with the job
18 October 2026
Great deal nice people aftercare (so far) really good staff knowledgeable was an easy experience
17 October 2026
The usual high standard--thank you, David Morgan
17 October 2026
I always feel that i am in the right hands when visiting the dealership.
17 October 2026
Very polite and very efficient. Kept me informed all the time
17 October 2026
Always excellent service and support. All the staff are very professional and helpful. Many thanks Jason Guy
17 October 2026
Great service very friendly.
16 October 2026
Friendly, efficient service. They were also able to handle a starter motor change, following a recall, within the service window. Complimentary wash and valet was a bonus.
16 October 2026
straight forward and helpful
15 October 2026
Everything went almost as expected. Everyone was polite and professional. I believe I ticked the aircon refresh on the online checkin but this was not done.
15 October 2026
Good service as expected from a premium brand
15 October 2026
Very good
15 October 2026
Good explanation and professional job
15 October 2026
After waiting days for my car to be repaired when I picked it up a part was damaged, my service advisor blatantly ignored me when I returned with the car to be inspected which I found rather strange and inappropriate as I have been dealing with her
15 October 2026
Dealt with me efficiently and professionally
14 October 2026
This is my most disappointing experience with Sandal BMW. The delay in having the spares available for a call back estimated to be c. 6 weeks and then the very poor customer service in providing a replacement vehicle, and then have a Nissan offered
14 October 2026
car developed a fault after 3 months in bodyshop- less than 24 hr later. Booked in to service team. Fault identified, no part. I have insured warranty so should get a car. Had to argue for that. Service manager rude and non communicative.
14 October 2026
Jaspreet Dhillon was the service advisor I dealt with. She was extremely friendly and helpful. My car failed its MOT so I was a bit stressed but Jas explained everything and gif me a new appointment booked in.
14 October 2026
Everything was completed on time. Staff were excellent
14 October 2026
From start to finish a very good informative service
14 October 2026
Everything was straightforward and simple.All staff friendly and efficient. Work carried out as required and car returned at time arranged washed and cleaned.First class service from start to finish. .
14 October 2026
Top customer service
14 October 2026
Excellent service in all areas
14 October 2026
As always a excellent professional service. Fixed the fault and cleaned the car before collection. Special praise for Kaz took ownership of the fault and facilitated the repair keeping me informed .Well done.
14 October 2026
Always mega helpful and very professional
14 October 2026
Still awaiting quote for winter tyres
13 October 2026
The service was completed on time. The technician communicated via the recorded video, made me aware of everything that was done during the service. My car was cleaned afterwards
13 October 2026
My car has air conditioning issue and they charged to diagnose which is fine that compressor needs replacing. I gave them extended warranty paperwork and they were to get back to me. I have chased 4 times and the service manager has never come reply
12 October 2026
One week after this spark plug change I am now told I need my brake fluid change . Then December need an mot That means car will be in October November and December. Massive inconvenience and common sense needs to prevail
12 October 2026
Responded quickly, accurately diagnosed the issue, and promptly completed the repairs and parts replacement.
12 October 2026
Told it would be 2-3 days so I did not get a courtesy car . The car was with them 9 days
11 October 2026
They were polite thorough and did the repair
11 October 2026
I ended up getting the car back 1.5hrs later than the booked slot. I was kept informed they were running late
10 October 2026
I am a loyal BMW customer and have always bought my cars from BMW. On this occasion I had to bring my car in for a service as well a problem with TPM. Very disappointing experience and communication was awful, will think twice next time.
09 October 2026
I received the usual brilliant service
08 October 2026
The service was amazing and the staff involved were very good and professional and overall very happy and please. Dealing staff and bookings itt was very quick efficient and of the most highest quality
08 October 2026
Friendly staff
08 October 2026
Great staff who look after me and my car
07 October 2026
Great service and updates while waiting for my car
07 October 2026
Always professional. Politeness is guaranteed. Well trusted.
07 October 2026
Very efficient
07 October 2026
I Have sent in a lengthy email on this matter to which no one has responded
07 October 2026
Work carried out while I sat in comfortable surroundings working on my laptop. Daniel Heald ensured I was kept informed of the work and progress etc.
05 October 2026
The whole process was easy. Service booked online via the BMW App and the handover/collection at the dealership was seamless. The service was completed in the timescale advised and the car was returned following a complimentary clean inside and out
05 October 2026
Staff very polite and helpful. Kept updated. Excellent idea to be able to have service done whilst I waited. Waiting facilities very comfortable. Work finished within specified time.
04 October 2026
Very slick and efficient experience.
04 October 2026
Fantastic service always
04 October 2026
I had no problems with the service
04 October 2026
Everything went as it should
04 October 2026
Excellent service, very friendly staff, nice surroundings, Bmw wakefield is the best
04 October 2026
I moved from Stratstone & hoped for better. The service and advisor great but he needed to ring for rebook. I left it a week and chased to give the benefit of the doubt before filling in this.it's now 2 weeks and nothing. Very disappointing
03 October 2026
Friendly staff and good experience with timely completion.
03 October 2026
I was completely satisfied with the service I received. By way of feedback though, I want to mention that my service advisor was told by reception that I wasn't waiting when I was.
02 October 2026
I have used sandal BMW for around 20 years and always had good service so trust them to carry work on my car.
01 October 2026
Thank you very much for your hospitality perfect
30 September 2026
I enjoyed the experience
30 September 2026
I was able to get booked in quickly and was provided with a lift home. Staff were friendly and the video that was provided explained the issue I'm having, although the remedy is not what i was hoping for.
30 September 2026
Great service & very good complementary wash ??
30 September 2026
Received my referral to BMW UK on a Monday and the work was completed to my satisfaction by the Friday. Excellent communication, listened to me, treated me as a valued customer. 100% perfect.
30 September 2026
I asked for my key fob battery to be changed, but the evening after the service I was locked out of my car as the fob didn't work. I had to take my car back again the next day. The garage advised it had been changed but changed it again. It now works
29 September 2026
Simple and effective from booking to collection.
29 September 2026
Jas was welcoming and went through the process
29 September 2026
Very satisfied, however.was told the car would be ready at 11.30. I made an enquiry at 12.00 to see if my car was ready. It apparently was. Would be nice if i had been told earlier. A very small point, but perhaps noteworthy
29 September 2026
Jaspreet Dhillon has been fantastic
29 September 2026
I have asked 3 times for a copy of the invoice for my accounts team. And they still havent sent it through
28 September 2026
Quite efficient
28 September 2026
I had to complain before being offered a courtesy lift back home and then one on return instead of paying courtesy car for the day. The pickup was also then poorly organised, just really odd and disappointing.
28 September 2026
Vehicle under warranty but charged for a clearing a partial washer blockage required for MOT, argument being it was the washer fluid. Extremely tenuous, showing zero goodwill made more suspect by another client being presented the same MOT fail.
27 September 2026
Not resolved a known bmw fault with condensation in lights saying it has to be water ! What's condensation if it's not water
27 September 2026
Excellent service
27 September 2026
Waiting oil service and checks on vehicle. All complete in 2 hours very good indeed
26 September 2026
Daniel Heald was fantastic. He called me back. He was polite. He was helpful. He went above and beyond. True customer service. Thank you.
26 September 2026
Kept up to date with the progress of the car service
26 September 2026
Everything clearly explained, loan car was spotless
26 September 2026
I purchased the vehicle In March 2026, and noticed that it had condensation in the passenger mirror. I waited until after my holiday in July before contacting BMW. The vehicle went to sandal BMW but was told it was not covered under the warranty.
26 September 2026
Excellent communication and support from start to finish
26 September 2026
The service was outstanding and I was kept updated the whole way. Nothing was to much trouble the fixed the problem straight away.
26 September 2026
Great service from start to finish
26 September 2026
Efficient service from all staff and kept informed at all stages.
25 September 2026
Excelent communication and professionalism throughout
24 September 2026
Brilliant
23 September 2026
Easy to book, great staff, appointment went smoothly.
23 September 2026
Issue identified, solution found and delivered. Good comms throughout.
23 September 2026
Overall a very professional and helpful experience. Sharon explained everything as it was and was very polite and courteous. I was provided with all information requested in relation to additional services. Thank you.
23 September 2026
I would have given a 5-star rating because the job was done very well. However, I'm disappointed that my service history has still not been updated, and I'm not sure why. Once this is resolved, I would be more than happy to give the full 5 stars.
22 September 2026
Good communication great service. Thank you
22 September 2026
Poor communication, numerous calls not returned, just really poor service again. 2nd poor visit this year.
22 September 2026
Good
22 September 2026
Car booked in for MOT and health check no issues,car washed and vacumed
22 September 2026
Very helpful & friendly staff members, service was undertaken at the scheduled time of the appointment and completed very quickly.
22 September 2026
Superb customer service very helpful and polite. I misplaced my wallet and one of the reception staff went to check my car in the workshop and she returned with the wallet much to my relief.
22 September 2026
Sharon, was very friendly and with a big smile. Very helpful and a speedy process throughout. Would happily have Sharon deal with my custom again. Thank you
22 September 2026
Average experience on the day, left waiting over 20 minutes on arrival until seen. Car was only in for a brake fluid and MOT but took all day. No paperwork on collection was told it would be emailed but instead had to chase it up the next day.
22 September 2026
Very satisfied ?? with the service given. I got a appointment straight away.
21 September 2026
Sharon in the service department was very helpful answering any of my quieries ,she was professional and friendly.I was contacted prior to my appointment and kept up to date on the work being carried out. The work was carried out to a good standard .
20 September 2026
Excellent work
19 September 2026
Always a good service at Sandal Wakefield Well looked after every time
18 September 2026
I don't know exackly what work or service part changes was actually carried out. On collection a request was made but no infomation could be provided on collection.
18 September 2026
My car is 18 years old and it only went in for an airbag recall but it had been cleaned when I collected it which I appreciated.
18 September 2026
Very quick and very friendly - great service and love complementary wash and vac
17 September 2026
Staff always give great service
17 September 2026
Good service which was professionally handled.
17 September 2026
Jaspreet was very helpful. Thank you.
17 September 2026
Great customer service. Friendly, helpful and pricey staff throughout this dealership
16 September 2026
Knowledgeable and quick
16 September 2026
Prompt, straightforward and friendly service from Sharon as well as the reception and service team.
15 September 2026
Arrived on time and left on time, work required completed. Pleasant and efficient service.
15 September 2026
Great people who are happy to help.
15 September 2026
I have been a customer for nearly 30 years
15 September 2026
All staff members were very helpful professional.
15 September 2026
Great staff interaction
14 September 2026
Very efficient and professional . My service advisor Sharon was extremely helpful and friendly.
13 September 2026
My BMW was in your Wakefield branch and was declaired road unworthy, however could not be repaired for 7days, I had to hire a car for the entire 7days at my own expense, Bmw Were not able to offer me a courtesy car, I have been a client for over 25y
13 September 2026
Good service
13 September 2026
Very efficient and friendly staff. I was able to work in a very pleasant environment until my car was ready.
13 September 2026
Everything went smoothly and the customer service was excellent
13 September 2026
Always friendly and welcoming
11 September 2026
Good customer support
10 September 2026
Top notch service, as always.
10 September 2026
Not good, dropped the car off on Thursday (car was booked in for 8am Friday). On Friday it got to 2pm I had not heard anything, called the dealer to find out the car won't be ready until 5pm as it's not even been looked at.
09 September 2026
BMW Sandal team were accomodating and i was able to collect my car early after MOT check
09 September 2026
Started work on time and finished within 10 minutes of the allotted time
09 September 2026
Always looked after me with every BMW I have owned and never let me down great team and service every time and Sandal Wakefield
08 September 2026
BMW Sandal explained as to what work they were going to carry on my car. My car Health Check was carried out. Sharon was brilliant with explaining to me about how to get the most of the My BMW app. Sharon explained it to me in plain language.
08 September 2026
Friendly and quick
08 September 2026
My car has been damaged at your dealership and I've tried to get it resolved every working day since. Hannah Smith who was my service advisor has been mostly unresponsive and showed a complete lack of care for resolving the issue.
07 September 2026
Easy process.
07 September 2026
Excellent service from start to finish, very impressed, friendly staff, big thankyou to Sharon who looked after me , she helped me with installing the my bmw app,
06 September 2026
Because I paid for a service and it wasn't completed
03 September 2026
Left while last minute to look at the car and still not resolved
03 September 2026
Excellent service
03 September 2026
The service department is brilliant very helpful kind and knowledgeable
03 September 2026
My car came back good as new.
02 September 2026
Simple and efficient. Good communication
02 September 2026
I'm awaiting a quote on tyre sensor issue
02 September 2026
The service team made contact with me re booking my car in for service being polite and very helpful in accommodating my appointment date and time . Really appreciated
02 September 2026
As always a professional and courteous experience
02 September 2026
Car required by 15.00 on theday of service, advised at the time of booking Car left night before. Request valet inside and out. Car not completed until after 16.30 not cleaned or valeted.
01 September 2026
Very smooth
01 September 2026
I had no issues finding the place and booking in. I was kept informed during my wait. I was also impressed with the Free car cleaning.
01 September 2026
All completed as expected and to time. All staff very helpful and friendly.
01 September 2026
Easy to book in . Very professional . All staff very helpful and polite . Reception staff very knowledgeable.
01 September 2026
Recall work carried out.
01 September 2026
I've taken the car in 3 times for the same fault but the issue persists. They also damaged my alloy in the process which they said they would fix. Service calls were never returned and I always had to chase them up.
01 September 2026
Excellent service and great communication from the Sandal team! The staff were very friendly and welcoming, and the job was completed to a great standard!
01 September 2026
I was asked if I would like the car washed and hoovered, I answered yes but when I picked the car up it hadn't been washed or hoovered
31 August 2026
Because i was completely satisfied
31 August 2026
Quick and efficient
31 August 2026
While you wait service so arrive dropped car off waited in waiting area had a coffee or 2 car was ready when they said it would be
31 August 2026
Excellent service. When other dealers lack common sense and the basic skill of retaining custom, Sandals go above and beyond every single time - with care, commitment and having a common sense approach
30 August 2026
Outstanding service and quality or work and staff who looked after us. A lady named Sharon was particularly helpful.
30 August 2026
In for warranty claim and it took 3 weeks for BMW to authorise repair. In this time there was no loan car available for me.
30 August 2026
Clarity on cost, satisfaction on work performed and excellent feedback during the service
29 August 2026
Everything went without a hitch from start to finish.
29 August 2026
Delivered the service as expected.
29 August 2026
OSR Tyre has been flagged as having a cut in cord and needs replacement. I've taken my car to an independent tyre garage and it absolutely fine and not an MOT failure. Also the wrong size of tyre was recoded 225/4019 when it's a 255/40/19!
29 August 2026
Clear understanding of what would be carried out and procedures explained
29 August 2026
Easy to deal with - no hassle
29 August 2026
Professional attitude and respect for my concerns
28 August 2026
We were kept informed of what was happening from start to end including apologies when there was a delay due to new parts being substandard
27 August 2026
Excellent very pleased
27 August 2026
I have recently had my car at sandal BMW for a diagnostic test. I disagree that they have given me one and more that I paid £185 for them to find fault in other areas. I believe that they have not treated me with the skill and care expected.
27 August 2026
Takes hours to get a call back, centre caused damage to my car whilst in for work. Diagnosed a fault and quoted for something different. Health check is a tick box exercise and missed items on my car. Worst customer service I've ever experienced.
26 August 2026
Professional and friendly staff
26 August 2026
Kept up to date with the works and a good review of the completed MOT at the end
26 August 2026
Easy to deal with service department. Keep me updated, good service
26 August 2026
The whole experience is second to none. It is very organised, efficient and quick, plus the car gets a wash and vac too! All the staff are courteous and professional and are a credit to BMW.
26 August 2026
The whole team is amazing always excellent and working on the car mot perfect well done guys x
26 August 2026
Great service
26 August 2026
The reception staff and service team were really helpful and happy to help both over the phone and in person.
26 August 2026
Welcoming staff. Information being provided on a health check and relaxing waiting evironment.
26 August 2026
The advisor and mot checker today was helpful and informative
25 August 2026
Car was collected and returned as requested. Driver prompt and efficient and courteous
25 August 2026
Because Sharon is an excellent communicator, who made everything go very smoothly. I've had some sub optimal experiences in the last couple of years, but I know I can trust Sharon to keep me informed, and provide a great customer experience.
25 August 2026
All good
24 August 2026
I asked for 2 extra jobs , change windscreen wipers and new parcel shelf They had to be done after I also asked for a service plan quote , which came later
24 August 2026
Booking a service is straightforward. Sandal Wakefield always give excellent service. I have been a customer for over 25 years and am still happy with their performance.
22 August 2026
Work completed as planned and on time
22 August 2026
They sorted the problem with my brakes and replaced all 4 discs and pads at what I thought a very reasonable price
21 August 2026
They made it as easy as possible for me to leave the car outside of my work hours. All the workers are very polite and respectful. Everything had been made easy and simple to follow. For me it was a bonus experience being able to view other bmw cars.
20 August 2026
I still feel the fault was caused by BMW. I had to hire a car as someone was sick and I was going to be charged. Customer service has really dropped.
20 August 2026
Great service and friendly staff
20 August 2026
Staff friendly on the phone and in person. Very welcoming and accommodating. Nothing was an issue and staff were ready to help.
20 August 2026
Polite helpful staff. Got the job done. Advised on other problems with the car but weren't pushy and overbearing about it. Liked the automated check in desk.click, drop and go.
20 August 2026
The service was fine while I waited.l at dealer showroom.
20 August 2026
Very poor customer service from start to finish. Requested a manager contact me on Monday and yet to receive a call.
19 August 2026
they got it ready for the time i asked.
19 August 2026
I am completely dissatisfied with this service experience. I left the car for a full service and clearly noted several issues that required inspection and feedback. Your team told me I would receive a call with updates, but nobody contacted me. When
19 August 2026
Completely satisfied with my visit to Sandal BMW. Hannah was excellent throughout, providing friendly, professional service and keeping me informed. The brake pad replacement was handled efficiently and the whole experience was seamless.
19 August 2026
Everything was very smooth from dropping my car off to collecting it. Lovely to have it cleaned as well
19 August 2026
My car urgently required a rear brake service and replacement pads, I contacted the service department and although no appointments were available, I was informed that the dealership would carry out the work the following day..brilliant service!
19 August 2026
like the video and as always like the environment and customer service
18 August 2026
Appointment was 2pm from my understanding of the booking, at 3pm I chased with reception as the car had not moved. When completed i was told my MOT dec 27 would be free ans a mini valet, i have yet to receive the promised email cinfirming this.
18 August 2026
Timely notification, easy to book, looked after well during and after service. I also liked the digital pre- booking of car service. Excellent overall, as always.
18 August 2026
Reception staff were wonderful. My car was ready for when I needed it and the staff involved were all really helpful and professional
18 August 2026
Flawless service at a good price
18 August 2026
Nice environment, friendly staff and overall great service
18 August 2026
Friendly helpful staff, nice environment to wait for service to complete
18 August 2026
Easy to park and finished on time Receptionist were very pleasant and helpful
18 August 2026
The staff are so welcoming and the facilities are top quality.
18 August 2026
Always good service
18 August 2026
Excellent customer service. Sharon is superb.
18 August 2026
I have raised a formal complaint due to possible attempted fraud.
14 August 2026
Great service very professional
14 August 2026
It was brilliant no problem at all well pleased 10 out of 10 ??
FIND Sandal Wakefield BMW
Address
- Dewsbury Road, Wakefield, West Yorkshire, WF2 9BE
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
24 DECEMBER (CHRISTMAS EVE) 8:30am – 2:00pm
25 DECEMBER (CHRISTMAS DAY) CLOSED
26 DECEMBER (BOXING DAY) CLOSED
31 DECEMBER (NY EVE) 8:30am – 2:00pm
1 JANUARY (NEW YEAR’S DAY) CLOSED
Phone
- 01924 433500
Wakefield as well as surrounding areas including Barnsley, Dewsbury, Batley and Pontefract
Address
- Dewsbury Road, Wakefield, West Yorkshire, WF2 9BE
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 14:00
- Sun:Closed
Phone
- 01924 433500
Wakefield as well as surrounding areas including Barnsley, Dewsbury, Batley and Pontefract
Address
- Dewsbury Road, Dewsbury Road, Wakefield, West Yorkshire, WF2 9BE
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01924 433500
Wakefield as well as surrounding areas including Barnsley, Dewsbury, Batley and Pontefract
Address
- Thornes Lane. Wakefield, West Yorkshire, WF2 7RB
Opening Hours
- Mon–Fri:09:00 - 17:00
- Sat:09:00 - 12:00
- Sun:Closed
Phone
- 01924 333200
Wakefield as well as surrounding areas including Barnsley, Dewsbury, Batley and Pontefract
07 November 2026
Great service provided by Ashley.