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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
298 ratings and 201 comments received in the last 90 days.
13 March 2026
Professional and friendly
11 March 2026
Pleasant and simple. Great service from a professional relaxed team. Thank you.
10 March 2026
Jack Oakley was the sales man that sold me the car and answered my questions. He very responsive coming back to my questions and kept me informed through out the purchase process. I would not hesitate to deal with him again for future purchases.
07 March 2026
First class service from reception to sale could not fault.
06 March 2026
I received the usual brilliant service from John Ledword assisted by Charlotte
05 March 2026
From start to finish BMW Wakefield have been excellent. I was kept updated at all times . Special thanks to Ashley Baldry the sales consultant. First class .
04 March 2026
Ashley Who helps us allways excellent experience with him He is so knowledgeable Makes our time with him So easy and straightforward
01 March 2026
Fantastic customer service. Friendly and knowledgeable.
24 February 2026
This is the 2nd time we have dealt with Sandal, and much like the first they were exemplary. From our initial enquiry and conversation with Paul, through the afternoon on site choosing and ordering our car, to the day of collection. First class.
17 February 2026
Maisie went above and beyond taking me to see the car where it was and being patient with my questions.
17 February 2026
Incredible service from paul and rob! Really made my new car sale special
16 February 2026
I was 100 % happy with the service I received at BMW wakefield Paul has been at BMW for 20 years and it really showed the ultimate professional, but friendly knowledgeable and approachable
15 February 2026
Ashley is top professional in his work
12 February 2026
Haris and Jack were both really helpful. I couldn't have asked for a better experience when buying my new car, thank you!
10 February 2026
Ashley and Stephen knew exactly what we were wanting. There was no pressure. But overall, there was trust between us all.
09 February 2026
Helped us to find the right car for us & our situation (thank you to Jack who kept coming up with different options for us) & no question went unanswered.
05 February 2026
Excellent service and discussions throughout, particularly through John Ledwold
04 February 2026
As always a very good experience with you, Ryan cooper was my sales agent and was absolutely brilliant, he explained everything to me about my new car and couldn't be more helpful when I was asking him questions about my purchase
03 February 2026
Very good service.
03 February 2026
John made the experience great from the start to finish and Charlotte explained the car features well. John kept me updated from start to finish and made my new BMW experience a fantastic one..
01 February 2026
Excellent service from Jack
30 January 2026
The process from start to finish was very straightforward, Adam listened to my needs and budget from the outset to deliver exactly what I needed with ease
28 January 2026
Very helpful and friendly! Made a lot of effort on the day I picked up. Forgot to pick up my spare key and a staff member dropped this off for me one evening.
27 January 2026
Perfect transaction from start to finish.
27 January 2026
Great service from start to finish ??
20 January 2026
Excellent service
14 January 2026
All staff really helpful and Jack was great.
29 December 2025
Excellent service, friendly and clear in what was happening
24 December 2025
Fantastic service from Ashley from ordering, keeping us updated throughout the process and handover. My daughter was made to feel very special and spoilt unveiling the car with an added treat inside. Worth even more than the 5 ?? I can give!
23 December 2025
Charlotte was really helpful. Thank you
13 March 2026
The service was very good overall. However, it would have been nice to have a bit more personal interaction when I arrived. Regarding the issue I experienced, it would have been helpful if someone had offered advice,
13 March 2026
I was kept informed throughout on the work that needed to be done to my car.
13 March 2026
Washed and ready in the allotted time
11 March 2026
I was kept informed of what was happening throughout the process
11 March 2026
Excellent service throughout and Sharon kept me informed with how thing were progressing.
10 March 2026
The service was great
10 March 2026
The mechanic I spoke to, Jake (I think) was brilliant, great customer service , explaining what had been checked throughout the time it was there and the findings . He explained the next steps and the cost. excellent
09 March 2026
Very polite, friendly and helpful. Kept me informed and completed on time.
09 March 2026
Prompt, excellent service.
08 March 2026
Efficiency is the key word, from ordering through parts dept to getting the faulty wheel replaced by workshop
08 March 2026
Welcoming reception staff who checked in my car and checked my mobile number. Asked if I would like a complementary inside clean. I did and it was excellent. Really great service. Recall check on drivers bag completed and received text .
07 March 2026
Why offer a car valuation service then not do it or tell me I have to sell or part x with you bit stupid
07 March 2026
Taken 30 mins just to receive my car key.
07 March 2026
Excellent customer services
07 March 2026
Everything went as expected
07 March 2026
I was asked by reception staff when I dropped the car off if I would like it washing and vacuuming. I said I would but this was not done by Sandal. This has happened to me before with a previous vehicle.
07 March 2026
Everything went as expected and was kept informed throughout
04 March 2026
Sales team are brilliant Ryan and Micheal a pleasure to deal with from start to finish
04 March 2026
I got a safety recall in earky November. Had my December appt cancelled for the repair at the last minute. I e mailed in early feb and got no reply. I rang a week later and was told i was on a waiting list of over 120 people and would have to wait.
04 March 2026
Transparent about cost upfront, quick turnaround and all very friendly and helpful
03 March 2026
Car came back on time, cleaned and all work completed successfully
03 March 2026
Very helpful staff, starting with Reception.
02 March 2026
Everything was to satisfaction, welcoming staff and speedy repair giving my car back same day
02 March 2026
I would have given five stars if it was not for the continued wait on the phone, every time I try to book my car in; Stratstone are 100% better, further you never have courtesy cars. You were however Efficient & friendly from drop off.
01 March 2026
I collected my car after service on 19 feb but it had a drivetrain fault light on. I checked that it had a connector which was not plug in well. I did it and reseted it . It look ok however the fault come again on 1 Mar. Have repair unwell?
01 March 2026
Recovered by the AA to Sandal BMW on a Monday. They checked the damage to the wheel etc after pot hole incident and the only damage related to the tyre. New tyre fitted - acceptable price - car returned to me at an acceptable time on the Thursday.
01 March 2026
On time, all work done and perfect wash and vac
27 February 2026
I am extremely disappointed. A 6-year-old BMW should not have a corroded sunroof pipe causing leaks. This is not wear and tear. The goodwill decline feels unfair and inconsistent with BMW's reputation for quality and customer care.
26 February 2026
MOT was carried out diligently and put air in my tyre that was slightly low, along with awash and hoover, very happy customer
26 February 2026
I checked in online then still had to do this again at reception, we arrived to drop off at 8.30 but weren't contacted until after 3pm to say that extra work needed doing that couldn't be completed until Monday, cont on next box
26 February 2026
Great service throughout
26 February 2026
So pleased with the service everything was perfect, and we were kept up to date so thank you BMW Wakefield.
25 February 2026
Efficient service from BMW Sandal from booking to completion
24 February 2026
Everything from initial phone call to car pick up was easy and perfect
24 February 2026
Exceptional service, checking was easy online and seamless at the depot.
24 February 2026
Staff kind very helpful
24 February 2026
Oil filter incorrectly fitted caused car to have low oil pressure on way home from garage. Had to be recovered by AA ( after a 2 hour wait ) on a busy freezing cold / rainy evening. Still paid full service charge, no offer of compensation.
23 February 2026
excellent service
21 February 2026
Sandall Wakefield doesn't need to improve , just keep doing what you are doing and don't drop any service levels or account manager interaction as it's perfect .. Best BMW dealership in the UK
21 February 2026
Jake Richard's was amazing. He kept us up to date when our car was in for warranty work. He was professional, proactive and attentive. Always checked we was ok and nothing was too much trouble.
21 February 2026
One of the problems with my vehicle was not resolved. This is despite my efforts to explain and demonstrate the issue, explain what had already been done/tried and leaving the vehicle with Sandal for 1 week.
21 February 2026
Staff were very good but booked work was not completed as required part had not been received by dealership
20 February 2026
Once the centre agreed to do the work, they acted in a good professional manner
18 February 2026
Everything was expected.
18 February 2026
2 appointments made and cancelled at the last minute. Final appointment sent by text and email at 6:30 pm to attend next day. No call. Showroom closed at that time so no chance of discussing poor process. Colleague at centre blamed computer as per.
18 February 2026
The actual people I dealt with were polite and friendly. The waiting area and complementary drinks were very pleasant. I pre-purchased a bottle of oil but the staff forgot to give it to me therefore returned to site to collect.
18 February 2026
Everytime i Contacred bmw to be told my call would be returned it wasnt and im still waiting to hear back about the damage caused to my vehicle whilst there
17 February 2026
Everything went according to plan.
17 February 2026
Very helpful and polite and sorted early morning transport home for me
17 February 2026
Because when ever I book my car in for what ever reason,it always very good service.
17 February 2026
Good experience. Staff appear to be sensitive to customer expectations.
17 February 2026
The visit was due to a recovery from roadside assistance so the rating is more over the service received from all parties involved
17 February 2026
Friendly and competent staff. Work carried out on time to high standard.
16 February 2026
First class service as always
16 February 2026
Customer service excellent as usual. All questions answered satisfactorily, Fully itemised, priced invoice for job explained clearly. Quickly sorted extra work required removing wheelchair hoist bracket. Reassurance of BMW mechanic and parts.
16 February 2026
Excellent service as usual.
15 February 2026
Overall we are pleased, however the dashboard information display image (car on a ramp) still shows the car is due for a service
15 February 2026
I've always used the collection service.. as always 100% very pleased..
15 February 2026
All straight forwards
15 February 2026
Possibly some misunderstanding but felt like support was lacking.
15 February 2026
The staff are always friendly and welcoming, everything went straight forward from start to finish.
15 February 2026
Staff communicated well, could have been notified earlier of MOT fail as I had already booked a taxi to come and pick up the car. Otherwise, good service, price was premium as expected at main dealer but not ridiculous.
15 February 2026
Only there for MOT but everything was carried out in a timely manner
14 February 2026
Nobody appeared to communicate across departments, BMW Roadside Assistance allegedly never contacted Sandal BMW Wakefield, when Sandal became aware after I arrived, too late, keys in an envelope sort travel yourself as we are closing in a hour.
14 February 2026
A persistent check engine warning light was left undiagnosed. The service technician suggested replacing wire harness but without demonstrating root cause. A wiring harness replacement should be evidence-based, a confirmed diagnosis, and last resort.
13 February 2026
All went well. On time, easy booking etc
12 February 2026
Problem fixed same day
12 February 2026
Video say health check washers and wipers checked and topped up with water which is ok as I filled it the day before invoice has charged me for 2 screen wash? Why how if already filled
12 February 2026
Booking was made in November 25 for a February 26 appointment with the view to having both service and a recall done at the same time, long lead time gave time to get part for recall. Day of appointment recall didn't happen.
11 February 2026
All staff polite, and helpful.
11 February 2026
Good customer service
11 February 2026
Excellent customer service All the staff were very friendly and professiona;
10 February 2026
Everything went well
10 February 2026
Appalling service. No video or photos of work to be done until asked to provide. Terrible at dealing with our insurers Aviva and keeping us informed.
10 February 2026
Polite professional service from reception staff and hand over staff
10 February 2026
Because I was completely satisfied
10 February 2026
Always good service
10 February 2026
From start to finish the staff were always polite and friendly
09 February 2026
Lovely welcoming staff on the reception desk at sandal Wakefield, The whole showroom is spotless and car's perfectly presented, Love the way you provide a video of checks being carried out on my vehicle and also advise on further action required.
08 February 2026
Everything was straight forward from staring to leaving
08 February 2026
Attended site for a recall, waited in the business area and Sharon went out of her way to make sure I was well taken care of, to the point of bringing me a laptop charger to use as I had forgotten mine
08 February 2026
Very friendly, helpful
07 February 2026
Install is brilliant, but I was misled by a service department man who said if the car was not there by 8 it may not get done in a day. I got a call at 2:20 to say it was ready. I do NOT like being lied to. I had to drop off on Sunday to comply.
06 February 2026
Friendly staff from the initial contact to completion, I was very impressed by the professionalism & courteous nature of the staff, nothing was a problem to them.. Very happy with the loan car too, overall a very easy experience . Top marks !!
05 February 2026
Dealt with efficiently
05 February 2026
Great people at Sandal looked after us - John, Charlotte, Harris. Of course the i5 is a spectacular car but buying as exBMW staff car the price seemed fair as well.
05 February 2026
Staff very knowledgeable and facilities excellent
03 February 2026
Sandal are always excellent to deal with
03 February 2026
Excellent service and loved the time saving pre-check in and key drop.
02 February 2026
Excellent Service As Always, Staff Very Friendly & Helpful. Everything Was Explained Re My Vehicle & I Received A Full Video Check. Waiting Area & Hospitality Greatly Appreciated. First Class Service, Thank You.
02 February 2026
Didn't get a courtesy wash and vac this time despite being offered, car seats pushed right back but clearly hadn't been done. I really don't like the
02 February 2026
the 2 issues I came in with were not resolved. I was promised a phone call re next steps which didn't happen. I called reception and was promised a call back which didn't happen. I've emailed and have had no reply.
02 February 2026
Everything went smoothly, no hiccups and i was updated during the process of any additional service requirements.
02 February 2026
No problems
01 February 2026
Purchased a service plan so not had any other interaction.
31 January 2026
Was told I'd receive an email stating what work had been done, but i haven't had one
31 January 2026
Fast and efficient reasonably priced excellent customer service from reception and to the Man who was dealing with my car I forget his name he has very good people skills
31 January 2026
Rang into service having sufferred a puncture, staff were friendly and accommodating. Had tyre in stock, told to come through and would fitted as soon as a fitter was free. On arrival car was seen and sorted within an hour.
30 January 2026
The person I spoke to & whose name is on my bill never met me. Another random person came over to take payment & saw me to the car. This lack of a personable approach is the reason for a score of 3/5.
30 January 2026
I think. Service. Was quick. Was not waiting too long.
28 January 2026
From booking in to collection, everything was very good
28 January 2026
Just a very good all round service. Top marks.
28 January 2026
The work was done correctly and on time. Jaspreet was very helpful with any questions I had and with keeping me up to date with how the work was progressing.
28 January 2026
Pleasant staff ,everything as promised.
27 January 2026
Everything went smoothly, from checking in to collection and payment.
27 January 2026
Given I believe the fault was under warranty I didn't expect to be left stranded in W'field with public transport the only option to get home. I got zero daily feedback on what the fault was and was left out of pocket given I need a car for work.
27 January 2026
The time taken by the technician to go out on a test drive to make sure he fully understood my issues. And the total level of service from the moment I walked through the door to the moment I returned the vehicle and left back in my car.
26 January 2026
Quick and easy with good communication
25 January 2026
Efficient service and friendly staff.
25 January 2026
My wife is disabled she came with me and told me they were happy to get the recall done plus service check as soon as possible which they thank you
24 January 2026
They did what they should in the time they said, and were helpful in dealing with he loss of phone connection.
22 January 2026
Staff extremely courteous, information very clear, complimentary health check and car clean. Everything I've come to expect from BMW.
22 January 2026
were efficient and friendly even cleaned the car which was a nice touch.
22 January 2026
Car booked in for warranty work. Some parts not instock (fair enough). Car rebooked in but parts still not available and not informed via phone or email. Had to rebook again for another day and no courtesy car now available.
22 January 2026
Super happy, best experience i have had from a dealer , from start to finish i was actually treated like a customer. The car was collected by a lovely man who was polite and courtios.. which instantly put me at ease. Also massive thx to John.
21 January 2026
No comment
21 January 2026
Great service
21 January 2026
The time given for this work went over by 30 minutes after I had been advised on the telephone that it would be less than two hours more than likely. Otherwise, no problem.
21 January 2026
Good service
20 January 2026
Excellent service extremely helpful staff from reception to the workshop. Well done
20 January 2026
Warm welcome. Updates throughout regarding the work. Everything as expected with not surprises.
20 January 2026
Good experience
19 January 2026
Totally satisfied with the service I have recently received. Great communication and very easy to deal with. Highly recommended.
19 January 2026
Brilliant service only off road 24hrs loan car given very pleased 10/10
18 January 2026
Very attentive, knowledgeable & personalised service from Hannah & Jake in Service Dept & Andrew ( (Technician) from start to finish. Thank You.
18 January 2026
Daniel the service administrator was excellent. Friendly, professional and very easy to deal with
17 January 2026
Unsure of work completed and fault. Called customer care and was told that someone qualified would call me back!!!! Also £30 insurance cost for courtesy car!!!!
17 January 2026
Kay is a great guy
17 January 2026
Easy to book. The price quoted was the same when I paid for it. Good communication from Sandal. They sent a video showing them checking the car over. Car cleaned and vacced on return. Charlotte on the service desk was a pleasure to deal with.
16 January 2026
very good , speedy process of check in , excellent
15 January 2026
Great service - great progress updates and nice to receive the video health check.
14 January 2026
First of all the rating I have given is nothing to do with the technician India Stoppard was amazing work done and explained was 5 star so thank u to her.
14 January 2026
Friendly and informative staff who kept me updated throughout the booking and on the day of the work being carried out
14 January 2026
Great service centre and experience. It was clean and a nice area to wait. Special thanks to Amanda on reception who was really friendly and very helpful.
14 January 2026
Excellent service good communication, great.
14 January 2026
Sandal were great very informative
14 January 2026
very poor service. car booked in advance for emergency starter motor works only be told at 10:30 that the parts were nit available. the car was in for brake fluid and mot and no works were done!
14 January 2026
Great service, love the video overviews and am always looked after when I come to Sandal Wakefield
13 January 2026
Professional Service
13 January 2026
Couldn't have asked for anything more
13 January 2026
Repair not completed and site now not returning my calls about completing the fix.
12 January 2026
Friendly receptionists Good communication from service department Car washed nicely
11 January 2026
Prompt and accurate information given my the advisor and the exceptional manner
11 January 2026
Satified with service experience.
11 January 2026
Pleasant, knowledgeable helpful staff.
11 January 2026
As always with BMW Sandal a good efficient service.
10 January 2026
good service
08 January 2026
The service was fine but I was told I would be getting a call back the following day regarding an issue with my headlights, this never happened.
08 January 2026
Excellent
08 January 2026
Im very satisfied with the services.Everything was handled professionally and effenciently.
08 January 2026
The service was good keeping me informed when the car was ready could possibly have been a little better but it was New Year's Eve & everyone has other commitments so it didn't bother me. Martin.
08 January 2026
No issues..work was completed as stated plus the starter motor was replaced as part of the recall
06 January 2026
I didn't think they really care about the customer. They sent me a video showing the screen wash bottle leaking but they didn't do anything about it. I told them it was leaking from day one when the car was delivered brand new but they don't care !!!
06 January 2026
All the staff at BMW were very helpful and polite.
03 January 2026
Sorted my car out and found the puncture. Took it to other places before and they couldn't find the puncture
03 January 2026
Attention to detail, found a screw and a split in a tyre that I was not aware of. Car was serviced, cleaned and detailed ,looked good as new.
01 January 2026
I've done all my BMW at sandal and they've always given an outstanding service.
01 January 2026
The worst service possible
31 December 2025
Had to change original service date. The branch helped me to do this with no issue and were very accommodating.
29 December 2025
AS above and Dog very friendly.
28 December 2025
Very friendly and efficient staff considerably better than the service I received at the BMW dealer in Leeds.
27 December 2025
Excellent customer service
26 December 2025
Great service but waiting time was longer than expected
24 December 2025
Excellent service from start to finish
24 December 2025
The whole process on the day was terrible - poor communication, didn't investigate the issues I wrote on the booking form, didn't tell me the issue hadn't been investigated, didn't reset the service indication message which kept coming on
23 December 2025
Good service. Took my z4 in for starter motor recall. It was done within the morning. Didn't have to wait too long.
22 December 2025
See above
22 December 2025
Great staff, and also used the business facilities which worked really well.
21 December 2025
This is the second occasion that sandal BMW has forced/ left mw no alternative other than to drive with defective tyres.
21 December 2025
excellent experience
FIND Sandal Wakefield BMW
Address
- Dewsbury Road, Wakefield, West Yorkshire, WF2 9BE
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 01924 433500
Wakefield as well as surrounding areas including Barnsley, Dewsbury, Batley and Pontefract
Address
- Dewsbury Road, Wakefield, West Yorkshire, WF2 9BE
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 14:00
- Sun:Closed
Phone
- 01924 433500
Wakefield as well as surrounding areas including Barnsley, Dewsbury, Batley and Pontefract
Address
- Dewsbury Road, Dewsbury Road, Wakefield, West Yorkshire, WF2 9BE
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01924 433500
Wakefield as well as surrounding areas including Barnsley, Dewsbury, Batley and Pontefract
Address
- Thornes Lane. Wakefield, West Yorkshire, WF2 7RB
Opening Hours
- Mon–Fri:09:00 - 17:00
- Sat:09:00 - 12:00
- Sun:Closed
Phone
- 01924 333200
Wakefield as well as surrounding areas including Barnsley, Dewsbury, Batley and Pontefract
13 March 2026
We live 20 mins max from BMW Sheffield, despite being disabled and unable to travel distances we have made the effort to attend Sandals Wakefield because the staff are exceptional, especially Ashley Baldry, he's incredibly knowledgeable & patient.